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Terms & Conditions

Within this page you will find our terms and conditions of our services

Thank you for visiting Protense's website. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our website. By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us today at (915) 275-8799.

Privacy

 If you do not agree with any part of these terms, please refrain from using our services.
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  • Disclosure of Information: When using our services, you may be required to provide certain information about yourself and your project requirements. With your consent, some of this information may be shared with relevant individuals or entities involved in our business to effectively respond to your needs. You are responsible for ensuring the accuracy, legality, and ownership of the information you provide. Any false or incomplete information may result in the refusal of service and potential legal consequences.
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  • Personal Use: Your use of our services is for personal purposes only. Commercial use of our content or systems requires prior written approval from Protense. Unauthorized uses, including data scraping, email exploits, or content pilfering, are strictly prohibited. Any violation of these terms may lead to fines, reparations, and legal prosecution.
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  • Security and Unauthorized Access: You agree not to interfere with the security or proper functioning of our website. Unauthorized attempts to access our data, systems, or networks are prohibited. Impersonating any person or entity or engaging in disruptive activities is strictly forbidden. Protense reserves the right to take legal action against any individual or entity involved in such activities.
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  • False Information:Knowingly providing false information, including someone else's personal details, is considered fraudulent and may result in significant costs, damages, and regulatory penalties. By entering false information, you agree to indemnify and be liable to Protense, our service professionals, and affected individuals for the resulting damages, legal expenses, and regulatory fines.
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  • Information Collection: We collect location and contact information to better understand your service request needs and enhance your overall experience. You have the option to review and edit the information you provide until you submit it to us. We will not sell, trade, or rent your personal information to third parties without your explicit consent. We will also not send you any additional information or marketing materials without your permission.

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  • Partner Collaboration: In some cases, when you access our services through one of our partners, the information you provide may be shared with that partner. Additionally, we may provide anonymous marketing statistics to reputable third-party vendors, ensuring no personally identifying information is included. These statistics include sales data, traffic patterns, and other site information. We gather this aggregate information from our systems, which collect anonymous data to help us analyze site usage and improve our services. This data includes your computer's IP address, visitor navigation patterns, and information obtained through the use of cookies, which enhance your user experience.

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  • Third-Party Advertising: We may utilize third-party advertising companies to display ads on our site. These companies may use cookies and action tags (also known as web beacons or single pixel gifs) to measure the effectiveness of their advertising campaigns. Any information collected by these third parties through cookies and action tags is completely anonymous.

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Please note that our Privacy Policy may be subject to changes and updates. It is your responsibility to review this policy periodically for any modifications. Continued use of our services after any revisions signifies your acceptance of the updated Privacy Policy.

Landscaping

 
  • Our 3D Terms: At Protense, we understand the importance of providing our customers with a clear vision of their dream outdoor spaces. That's why we offer cutting-edge 3D design services, allowing our customers to visualize their projects before they become a reality. Our 3D design capabilities provide a remarkable representation of the final outcome. However, it's important to note that there may be slight variations between the 3D design and the actual project. While the design serves as an excellent reference point, it is essential to communicate effectively to ensure a shared understanding of the final result.At Protense, we prioritize communication with our valued customers. We recognize the significance of discussing and addressing any questions or concerns regarding the appearance of the final project. If you have any inquiries or would like further clarification on how your project will look, please don't hesitate to reach out to us at (915) 275-8799. Our dedicated team will be delighted to assist you.
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  • Our Cost Terms: In addition to clear communication, we believe in providing transparent and flexible pricing options. When you choose Protense, you can expect openness and honesty throughout the entire process. While all costs listed in the initial quote are subject to change, any adjustments will be made through mutual agreement between you, our customer, and our experienced contractors. We strive to ensure that our services are priced fairly and competitively. Protense maintains an unwavering commitment to open communication, enabling us to deliver the highest level of service and customer satisfaction. Should any unforeseen circumstances arise that may impact the cost of the services, we will work closely with you to determine the best course of action. Through collaborative decision-making, we will reach a mutually beneficial agreement that aligns with your goals and budget. Our dedicated team at Protense is dedicated to bringing your landscaping visions to life while providing an exceptional customer experience. We value transparency, open communication, and your satisfaction. Trust us to transform your outdoor space into a stunning oasis that exceeds your expectations. Choose Protense, your partner for exceptional landscaping services. Contact us today at (915) 275-8799 and let us help you create the outdoor paradise you've always envisioned.
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  • Our Guarantee Terms: At Protense, we take great pride in the quality of our work and stand behind it. We guarantee our landscaping projects for up to 1 year, demonstrating our commitment to excellence and customer satisfaction. We understand that your outdoor space is a long-term investment, and our guarantee provides you with peace of mind. If any concerns or unexpected issues arise within the first year after completion, simply reach out to our team. We will promptly assess and resolve the issue, ensuring the durability and beauty of our craftsmanship. With Protense, your landscaping project is in capable hands. We go the extra mile to ensure your outdoor space remains stunning and functional for years to come. Choose us for professional landscaping services backed by a 1-year guarantee. Contact us at (915) 275-8799 to discuss your project and let us exceed your expectations.

Solar Panels

  • Solar Panel Performance Guarantee: Protense guarantees the performance of our solar panels for a period of 30 years from the date of installation. This guarantee ensures that the solar panels will meet specified performance levels during this timeframe. In the event of any underperformance, Protense will take appropriate measures to rectify the issue or provide suitable compensation, as determined by our experts.
 
  • Roof Insurance: As an added benefit, Protense offers a 10-year roof insurance policy for solar panel installations. This policy covers any damage or issues arising directly from the solar panel installation process that may affect the integrity of your roof. In the event of roof damage caused by our installation, Protense will cover the necessary repairs or replacement within the coverage period.
 
  • Contractor Disclosures: Protense works with a network of qualified and experienced contractors to provide our services. While we strive to ensure accurate and reliable information, it is important to note that certain project-specific details and specifications will be disclosed directly by the assigned contractor. This includes but is not limited to system design, installation timelines, equipment specifications, and any other relevant information specific to your project.
 
  • Contractor Responsibility: Protense acts as a facilitator in connecting customers with reputable contractors. However, Protense does not assume responsibility for any misunderstandings or misinformation provided by the contractor. It is the customer's responsibility to engage in open communication with the contractor, seek clarification, and ensure that all information is accurate and satisfactory before proceeding with any project.
 
  • Limitation of Liability: Protense strives to provide accurate and reliable information regarding our products and services. However, we do not guarantee the completeness, accuracy, or suitability of the information provided. It is the customer's responsibility to independently verify and evaluate the information and make informed decisions. Protense shall not be held liable for any damages, losses, or expenses incurred as a result of reliance on the information provided by Protense or its contractors.
 
  • Governing Law: These Terms and Conditions shall be governed and interpreted in accordance with the laws of the jurisdiction where Protense operates. Any disputes arising from the use of our services or related to these Terms and Conditions shall be resolved through amicable negotiations. In the event that an agreement cannot be reached, the matter shall be submitted to the competent courts of the jurisdiction where Protense operates.

Extra Policies

Intellectual Property: All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Protense or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.

Limitation of Liability
  • 1. To the fullest extent permitted by law, Protense shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of our website or the purchase and use of our products.
  • 2. We make no warranties or representations regarding the accuracy, reliability, or completeness of the information provided on our website.
  • 3. The use of any product purchased from Protense is at your own risk, and we shall not be held liable for any damages or injuries resulting from the use or installation of such products.

Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].

Modifications to Terms and Conditions: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for any updates or changes.

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please feel free to contact us.
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